1. Who we are
Freelance Nana Tours (“we”, “us”, “our”) is a Ghana-based travel company that designs and operates tours across Ghana, Togo, Côte d’Ivoire, Senegal, Benin and South Africa. This Privacy Policy explains how we handle your information when you visit our website, contact us, request a quote or book a trip.
2. Information we collect
We may collect the following types of information:
- Contact details: name, email address, phone number, WhatsApp number.
- Trip details: preferred travel dates, number of travellers, destination(s), budget and special requests.
- Booking information: traveller names, nationality, date of birth, passport details and emergency contacts (where required for travel logistics).
- Technical information: IP address, device type and pages visited on our website (via basic analytics and server logs).
3. How we use your information
We use your information to:
- Respond to your enquiries and trip planning requests.
- Create and manage bookings for tours and related services.
- Communicate trip updates, payment details and important travel information.
- Improve our services and website based on how visitors use our pages.
- Send occasional updates or offers related to travel (only where permitted).
4. Legal basis for processing
We rely on the following legal bases to process your data:
- Contract: when we need your information to plan or operate a trip you have requested or booked.
- Consent: when you ask us to contact you or sign up to receive updates.
- Legitimate interests: to improve our services and protect against fraud.
5. How we share your data
We only share your personal information where it is necessary to deliver your trip or as required by law, for example with:
- Partner hotels, guesthouses and lodges.
- Transport providers, drivers and guides.
- Payment providers and banks (for deposits and tour payments).
We do not sell your personal information to third parties.
6. Data security & retention
We take reasonable technical and organisational steps to protect your information from loss, misuse or unauthorised access. We keep booking records and required financial information for as long as necessary for legal, tax and accounting purposes, and only keep enquiry data for as long as it is needed for follow-up and reporting.
7. Your rights
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information (where we are not required to keep it by law).
- Withdraw consent where our processing is based on your consent.
To exercise any of these rights, please contact us using the details below.
8. Cookies & analytics
Our website may use basic cookies or analytics tools to understand how visitors use our pages and improve the experience. You can manage cookies through your browser settings.
9. Third-party links
Our website may contain links to other websites (for example, payment providers or partner properties). We are not responsible for the privacy practices of those sites and recommend that you read their privacy policies.
10. Updates to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will show when it was last revised.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: